Shipping policy
SHIPPING POLICY
To ensure a smooth and transparent shopping experience, please review our shipping policy before placing your order.
HANDCRAFTED & CUSTOM PRODUCTS NOTICE
Most of our items are handcrafted, and many support custom configurations. As a result, production times vary depending on the product type and degree of customization.
• Specific Dispatch Time: Please refer to the dispatch schedule listed on the individual product description page.
• Inquiries: If you have questions regarding current lead times or custom order schedules, feel free to contact customer support before placing your order.
DEFAULT SHIPPING
We offer FREE worldwide shipping on qualifying orders via our default shipping route.
- Shipping Method: Orders are shipped through our internal TG shipping system once crafting is completed.
- Free Shipping Eligibility: Available for orders that meet the minimum order value shown at checkout.
- Shipping & Customs: Once dispatched, customs clearance typically takes 2–7 business days, though total transit time may extend up to 60 days in rare cases depending on your destination.
- Supported Countries: We ship to most regions. If we are unable to deliver to your address, we will contact you directly.
- Courier Selection: Our system automatically assigns the most suitable shipping service for default shipping.
- Taxes & Duties: Customs duties, VAT, and local handling fees are determined by your country's customs authorities. Any applicable import charges are the responsibility of the customer.
LOST OR DELAYED SHIPMENTS
If you do not receive your package within 60 days of dispatch, please contact us. We will offer a one-time free reshipment or an alternative solution. A shipment is considered delayed but not lost unless officially confirmed by the courier.
ADDRESS ACCURACY
Please double-check your shipping address and contact info before ordering. If a package is undeliverable due to incorrect details, the customer is responsible for reshipping costs and any return fees.
EXPRESS SHIPPING (DHL / UPS / FEDEX)
Need your order faster after crafting is complete? Choose self-paid express shipping at checkout.
- Shipping Fee: Paid in full by the customer.
- Customs Clearance & Taxes: Handled and paid by the customer.
- Non-Refundable: Express shipping fees are non-refundable, and express orders are not eligible for free reshipment if delivery fails due to customer/customs issues.
ADDITIONAL NOTES
• Tracking numbers are updated within 2–3 business days after dispatch.
• By completing your order, you agree to this Shipping Policy.
• For questions, contact us at tacticalgeekgear@geekedc.com.
AFTER-SALES LOGISTICS POLICY
【Regarding “Delivered but Not Received” Cases】
All shipped orders include tracking. If tracking shows “Delivered,” the carrier considers the delivery completed.
If you report a missing package despite a “Delivered” status:
- We will assist in contacting the courier to review GPS proof, courier notes, or signature records.
- If the courier provides valid proof of delivery, we are not liable for losses due to:
- Incorrect address provided by the customer;
- Acceptance by a third party (front desk, neighbor, doorman);
- Theft or loss after delivery confirmation.
【Important Notes】
Please ensure your address and phone number are correct and reachable to ensure successful delivery of your custom handcrafted gear.