Return & Exchange Policy

Thank you for shopping for our handcrafted Kydex products. Because each item is individually crafted with high precision, please review our Return & Exchange Policy carefully before placing an order.

30-DAY RETURN POLICY If you purchased a product directly from our website and are not completely satisfied, you may return it within 30 days of fulfillment for a refund (subject to the terms below).

RETURN ELIGIBILITY & REQUIREMENTS

  • All returned merchandise must be in brand-new, unused, and uncarried condition, free from deliberate modification, damage, or user wear.

  • Note on Handcrafted & Fitment Testing: Each Kydex sheath is individually handcrafted. To guarantee proper retention and optimal fitment, every piece undergoes hand-testing with the specified tool before dispatch. Minor, faint rub marks inside the sheath or around the entry slot are a natural characteristic of the hand-testing process and do not indicate a used item. Returns with deep structural scratches, forced insertion damage from incompatible tools, or altered hardware will be rejected.

  • Items must be shipped back in their original packaging with all included accessories, clips, and hardware.

  • We reserve the right to deny credit or charge a restocking fee if the returned merchandise shows signs of forced fitment or does not meet our policy requirements.

CUSTOM & MADE-TO-ORDER ITEMS

  • For customized products, custom-engraved items, or special limited-edition sheaths, ALL SALES ARE FINAL. Returns, refunds, or exchanges are not accepted under any circumstances unless there is a clear defect in materials or manufacturing.

FITMENT & COMPATIBILITY

  • Please ensure your tool, knife, or gear matches the exact model specified in the product title/description.

  • We are not responsible for fitment issues caused by aftermarket modifications, clone/replica tools, or incorrect model selection by the buyer.

NON-REFUNDABLE FEES & SHIPPING COSTS

  • Outbound shipping costs, return shipping costs, and customs/import duties/taxes are strictly non-refundable.

  • Customers are responsible for the shipping costs when returning product(s) back to us.

  • Credit card and payment processing transaction fees are non-refundable and will be deducted from your total refund amount.

CROWDFUNDING & FINAL SALE ITEMS

  • Products purchased through our Kickstarter, Indiegogo, or pre-order crowdfunding campaigns are non-refundable.

  • Items marked as 'Final Sale', items in the Outlet section, and replacement items are non-refundable and non-returnable except for defects in materials and workmanship.

GIFTS & PROMOTIONAL ITEMS

  • Any promotional items or gifts included with the purchase must also be returned in their original, unused condition. Failure to return promotional items will result in a deduction from the total refund amount.

EXCHANGE POLICY

  • If you would like to exchange an item for a different color or mount style, please follow the standard return process. Once we receive and inspect your returned item, you may place a new order. Exchanges are subject to product availability.

PROCESSING TIME

  • Please allow up to 10 business days for us to process your return once the package is received at our facility.

Note: Once a return request is authorized, the package must be dispatched and sent back to us within 30 days.